Support & Contact

LukkidsApp Support

Contact Us

Need help? We're here to support your family's learning journey.

Get in touch: Visit our contact page or use the Contact form in your app's Parent Settings

Response Time: We typically respond within 24 hours during business days.

Frequently Asked Questions

🎓 About LukkidsApp

What is LukkidsApp?

LukkidsApp is a safe AI education platform designed for children ages 7-13. Our mission is to provide "Safe AI education for children aged 7-13. Building tomorrow's innovators today." We create structured AI learning experiences that enhance, rather than replace, traditional learning and parenting.

What is the AICARES Framework?

AICARES is our proprietary 7-layer safety and education methodology that ensures every interaction is safe, educational, and aligned with your family's values:

  • Adaptation - Age-appropriate language and complexity adjustments
  • Inquiry - Promotes critical thinking through guided questions
  • Context - Aligns responses with family values and educational objectives
  • Accountability - Clear, explainable responses with complete parental oversight
  • Responsibility - Ethical awareness and digital literacy development
  • Engagement - Interactive learning that encourages creativity and exploration
  • Safety - Privacy protection and comprehensive content moderation
What age group is LukkidsApp designed for?

LukkidsApp is primarily designed for children ages 7-13, with content adaptations for different developmental stages:

  • Early (7-9 years) - Simple concepts, visual learning, basic questions
  • Middle (10-11 years) - More complex topics, structured problem-solving
  • Advanced (12-13 years) - Abstract thinking, critical analysis, independent exploration

🚀 Getting Started

How do I create an account?

Getting started with LukkidsApp is simple:

  1. Download the LukkidsApp from your device's app store
  2. Create a parent account with email verification
  3. Add your first child profile with their first name and age
  4. Select an AI buddy character (Sparkle is our main companion)
  5. Configure family guidance settings to match your values
  6. Complete parental verification for COPPA compliance
How do I set up my child's first conversation?

Your child's first interaction is guided and safe:

  1. Help your child open the app and select their profile
  2. Introduce them to their AI buddy Sparkle
  3. Start with simple questions like "What do you like to learn about?"
  4. Monitor the conversation from your parent dashboard
  5. Adjust family guidance settings based on the interaction
What should I tell my child about LukkidsApp?

Help your child understand:

  • Sparkle is an AI friend who loves helping kids learn
  • They can ask questions about school, science, stories, and more
  • Mom/Dad can see all conversations to keep them safe
  • It's okay to be curious and ask lots of questions
  • If they ever feel confused or uncomfortable, they should tell you

🔒 Safety & Privacy

How do you keep my child safe?

LukkidsApp uses our proprietary AICARES safety framework with 7 layers of protection:

  • Real-time content filtering for age-appropriate responses
  • Immediate intervention for concerning conversations
  • Complete parental oversight of all interactions
  • No external links or contact with other users
  • COPPA-compliant data practices
What information do you collect from my child?

We collect minimal information from children:

  • First name only - for personalization
  • Educational conversations - visible to parents
  • No personal details - no email, phone, or address
  • No location tracking - we don't know where your child is
Can I see all my child's conversations?

Yes! Every conversation your child has with our AI is visible in your parent dashboard. You can:

  • View all conversations in real-time
  • Export conversation history
  • Receive notifications for safety alerts
  • Delete conversations or entire child accounts

👨‍👩‍👧‍👦 Family Features

How do I add multiple children?

From your parent dashboard:

  1. Tap the "+" button or "Add Child"
  2. Enter your child's first name
  3. Select an AI buddy character
  4. Configure family guidance settings
  5. Complete parental verification
What are Family Guidance Settings?

Family Guidance allows you to customize the AI's responses based on your family's values:

  • Forbidden Topics - Topics you don't want discussed
  • Response Style - Formal, casual, or encouraging tone
  • Educational Focus - Subject areas to emphasize
  • Safety Sensitivity - How strict safety filtering should be
Can I delete my child's account?

Yes, you have complete control:

  • Delete individual conversations
  • Delete entire child profiles
  • Export data before deletion
  • All data is permanently removed within 30 days

🎓 Educational Features

What subjects can my child get help with?

Our AI buddy Sparkle can help with:

  • Math - From basic arithmetic to algebra
  • Science - Age-appropriate explanations of natural phenomena
  • Language Arts - Reading, writing, and communication skills
  • History & Social Studies - Cultural awareness and historical events
  • Creative Thinking - Storytelling and imagination exercises
Does the AI do homework for my child?

No, Sparkle is designed to guide learning, not provide direct answers:

  • Asks questions to help children think through problems
  • Provides hints and encouragement
  • Explains concepts in age-appropriate ways
  • Encourages critical thinking and problem-solving
How do I know if my child is learning?

Your parent dashboard shows:

  • Conversation summaries - What topics were discussed
  • Learning patterns - Subject areas your child engages with most
  • Question types - How your child's curiosity is developing
  • Communication growth - Improvements in how your child expresses ideas

📱 Technical Support

The app won't load or keeps crashing

Try these troubleshooting steps:

  1. Close and reopen the app
  2. Restart your device
  3. Check for app updates in your app store
  4. Ensure you have a stable internet connection
  5. Contact support if the problem persists
I forgot my parent account password

Reset your password:

  1. Tap "Forgot Password" on the login screen
  2. Enter your email address
  3. Check your email for a reset link
  4. Follow the instructions to create a new password
How do I change my child's AI buddy?

From your parent dashboard:

  1. Select your child's profile
  2. Tap "Settings" or the gear icon
  3. Choose "AI Buddy"
  4. Select a new character
  5. Your child will see the change in their next conversation
The app is in the wrong language

Change language settings:

  1. Go to parent settings
  2. Tap "Language Preferences"
  3. Select English, French, or Spanish
  4. The entire app will update to your chosen language

💳 Account & Billing

Is LukkidsApp free?

LukkidsApp offers:

  • Free Trial - Full access for the first 7 days
  • Monthly Plan - $9.99/month for unlimited families
  • Annual Plan - $99.99/year (save 17%)
  • No hidden fees - Cancel anytime
How do I cancel my subscription?

Cancel through your app store:

  • iOS: Settings > [Your Name] > Subscriptions > LukkidsApp > Cancel
  • Android: Google Play > Subscriptions > LukkidsApp > Cancel
  • Your access continues until the end of your billing period

🚨 Safety Concerns

What if my child receives an inappropriate response?

If this happens (which is extremely rare):

  1. Take a screenshot for our records
  2. Report it immediately through the app or contact us on our website
  3. We investigate all reports within 2 hours
  4. Our safety systems are continuously improved based on feedback
My child is asking questions I'm not comfortable with

You can:

  • Add topics to your "Forbidden Topics" list
  • Adjust safety sensitivity settings
  • Review conversations together with your child
  • Use it as an opportunity for family discussions about appropriate topics
How do I report a safety concern?

Safety is our top priority:

  • Emergency: Contact us through our website or use the Contact form in Parent Settings
  • In-app: Use the "Report" button in any conversation
  • Parent Dashboard: Use the safety alert system
  • All reports are taken seriously and investigated immediately

Still Need Help?

Our support team is here to help! Contact us at:

📞 Contact us: Visit our contact page or use the Contact form in your app's Parent Settings

🔒 Safety Concerns: Use the Report button in any conversation or contact us directly

⚖️ Questions: Contact us through our website for any inquiries

We're committed to making LukkidsApp a safe, educational, and enjoyable experience for your entire family.

Still Need Help? Contact Us Directly

We'd love to hear from you! Whether you have questions, feedback, or just want to say hello, we're here to help.

For the fastest response, please use the contact form above. We typically respond within 24 hours during business days.